Refund policy

Refund Policy

Thank you for shopping at PrimoGlobal.

If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you about the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original payment method.

Shipping

Customers are responsible for paying their own shipping costs for returning items unless the product is defective or damaged.